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Knowledge base
General questions
Points
14
Where can I find out how many points I have?
What can I spend my points on?
How can I check how many points have been used so far?
Where can I check what I can spend my points on?
The number of my points does not match - what to do?
See all 14 articles
Other
9
Can I top up my account with my own funds?
Where can I find the purchased voucher / benefit?
When making a purchase, it redirected me to my own payment. The transaction has not been completed and has the status "during authorization " - what does it mean?
Can I cancel the purchase of a value code?
My name has changed. How can I update my data in the MyBenefit system?
See all 9 articles
Video help
9
How does the Cafeteria Mybenefit work?
Login
User panel
Top ups and points
Cafeteria offer
See all 9 articles
Logging
FAQ
12
Login - video
How to log in to the Cafeteria?
I forgot my password.
I have not received a link to change my password.
How can I change my password?
See all 12 articles
Tourism
Tourism in Poland
15
How do I pay an advance with points or own funds at the MyBenefit Cafeteria?
Will I get confirmation after paying for the booking?
Will the facility get a confirmation of my payment?
Can I pay an advance, and pay the remaining amount after the next top-up?
What amount should be entered in the "price of stay" field?
See all 15 articles
Foreign trips
4
How to pay for a trip at Travelplanet.pl ?
How to pay for a trip at Wakacje.pl or Wakacyjnyswiat.pl ?
What does the payment status "during authorization" mean?
How to buy a voucher to Stena Line ?
Colonies
1
How to book a camp for a child?
Shops
FAQ
11
How to find a shop in Cafeteria?
How do I find out in which shops I can buy vouchers financed from points?
I cannot implement the code; the code does not work (message - wrong code)
I paid for the code, but I did not receive it
The code has expired, is it possible to return or extend the validity?
See all 11 articles
Culture
Cinema
9
Multikino tickets.
How do I implement the code in the cinema?
I do not know how I will receive a ticket
Can I cancel the purchase?
How many codes can I use at the cinema once?
See all 9 articles
Cultural events
7
Can I attend the event at another time?
Can I choose seats for a cultural event on my own?
I have not received tickets for a cultural event - what to do?
I made a mistake in the e-mail address for sending tickets for a cultural event
What places have I received for a cultural event?
See all 7 articles
Recreation
FAQ
6
I do not know how to implement the code
Is it possible to change the date of implementation of the voucher / benefit?
Why cannot I buy a normal ticket (reduced and family only)?
Where can I check if I used the code?
Why cannot I pay for a benefit with the points?
See all 6 articles
Sports cards
MULTISPORT
9
How to order a Multisport card?
Until when can I order / cancel the card?
I want to change the method of financing the card
I ordered a card, but I have not received it yet
I have a problem with entering a sports facility - what to do?
See all 9 articles
OK SYSTEM
0
FIT PROFIT
0
Lifestyle
TRANSPORT
9
How to buy a minute to Traficar?
What to do when the Traficar code does not work?
Traficar car had a breakdown, breakage or other defects, therefore the implementation of the code was not possible
How do I buy minutes for the Vozilla application?
What to do when the Vozilla code does not work?
See all 9 articles
Gastronomy
6
How to buy a meal in the Gastronomy category through MyBenefit?
What to do if the code you have purchased does not work?
What to do if the provider refused to implement the code?
What to do when the date of the code has expired?
What to do when the selected restaurant has ceased to exist?
See all 6 articles
Education
3
How to buy a course?
What to do if the code for the chosen course does not work?
What to do if the date of the code has expired?
Contest
Szybki Konkurs
0
Special offers
Current special offers
0